Privacy
How Joint Vision handles website and enquiry information.
Joint Vision respects the privacy of patients, referrers, team members and website visitors. This page explains the general approach to information collected through the website and ordinary contact channels.
Last reviewed 28 August 2026
Information collected
Only provide information needed for the purpose.
Website interactions may collect contact details, appointment preferences, referral status, messages, device and usage information, and records needed to respond to an enquiry. Clinical information should be limited to what an approved secure pathway requests.
Names and communication details
Information such as name, phone number and email may be used to respond, arrange an appointment or provide practical information.
Appointment and referral information
The relevant service, referral status and booking preferences may be collected to identify the correct route.
Technical and usage information
Analytics, cookies and security tools may collect information about pages, devices, browser activity and website performance.
Use approved secure channels
Do not send detailed medical information, referrals or images through ordinary email or a general website message unless Joint Vision has confirmed the method is appropriate.
How information may be used
Respond, coordinate, protect and improve.
Information may be used to respond to enquiries, manage appointments, communicate with authorised clinicians or referrers, provide services, meet legal and professional obligations, protect systems and improve the website and patient experience.
Sharing and service providers
Information is shared only where there is a proper reason.
Joint Vision may use authorised technology, booking, communications, analytics, storage and professional service providers. Information may also be shared with treating clinicians, referrers, hospitals, funders or authorities where consent, care delivery, law or professional obligations permit or require it.
Access, correction and concerns
Contact Joint Vision about personal information.
A person may ask how their information is handled or request access or correction, subject to applicable laws and clinical-record requirements. Identity verification may be required before information is released or changed.
Emergency and clinical safety
Do not use a privacy or general enquiry route for urgent medical care.
Call 000 or attend an emergency department for an emergency. Use the approved clinical contact route for treatment-related concerns.